Privacy Policy

Your privacy matters to us.

Privacy Policy & Personal Data Protection Notice

Last Updated: 28 August 2026

At NÉVE, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how NEVE collects, uses, stores and protects personal information when you visit our website, contact us, or place an order with us.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you interact with NÉVE, we may collect information that is necessary to provide our products and services.

This may include:

Full name
Email address
Telephone or mobile number
Delivery address
Billing information
Order details
Payment-related information
Messages or enquiries submitted through our website
Information provided through our Contact Us form
Preferences or information provided in relation to your order

We may also collect certain technical information when you use our website, such as your IP address, browser type, device information, operating system and general website usage information.

2. How We Collect Your Information

We may collect personal information when you:

Place an order through our website
Create or use an account
Submit a contact or enquiry form
Subscribe to our newsletter or marketing communications
Contact us by email or other communication channels
Interact with our website
Provide information voluntarily for a specific purpose

Where applicable, we will inform you of the purpose for which your personal information is being collected.

3. How We Use Your Information

NÉVE may use your personal information for the following purposes:

Processing and fulfilling orders
Arranging delivery or pickup
Confirming and communicating order details
Responding to enquiries and customer requests
Providing customer support
Processing payments through relevant payment providers
Improving our products, services and website
Managing customer relationships
Sending important service-related communications
Sending promotional or marketing communications where you have provided the appropriate consent
Preventing fraud, misuse or unauthorised activity
Maintaining website security
Complying with applicable laws and legal obligations

We will only use your personal information for purposes that are reasonably necessary for providing our services or for other purposes communicated to you.

4. Marketing Communications

If you choose to subscribe to NÉVE’s marketing communications, we may send you information about:

New products
Seasonal flavours
Special offers
Promotions
Events
Brand updates

You may withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

5. Payment Information

Payments may be processed through third-party payment providers.

NÉVE does not intend to store complete payment card details on our own systems. Payment information may be processed directly by the relevant payment service provider according to its own security and privacy policies.

Please review the privacy policy of the relevant payment provider for further information about how your payment information is handled.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember preferences
Improve website functionality
Understand website traffic
Analyse how visitors use our website
Improve our services and online experience

You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of some parts of the website.

7. Sharing Your Information

NÉVE does not sell or rent your personal information.

Where necessary, your personal information may be shared with trusted third parties who assist us in providing our services, such as:

Payment service providers
Delivery and logistics providers
Website hosting providers
Website analytics or technology providers
Customer communication platforms
Professional service providers

Information will only be shared where reasonably necessary for the relevant business purpose or where required or permitted by applicable law.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or external services.

These third parties operate independently from NÉVE and may have their own privacy policies and terms of use.

NEVE is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the relevant privacy policies before providing personal information to any third-party service.

9. Protection of Your Information

NÉVE takes reasonable steps to protect personal information against unauthorised access, collection, use, disclosure, alteration, loss or misuse.

Access to personal information is limited to individuals and service providers who reasonably require the information to perform their responsibilities.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

10. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and complying with legal obligations.

When personal information is no longer required, reasonable steps will be taken to securely delete, destroy or anonymise it where appropriate.

11. Accuracy of Information

We rely on the information provided by you to process orders and provide our services.

You are responsible for ensuring that the personal information you provide is accurate, complete and up to date.

If you discover that any information we hold about you is incorrect, please contact us so that we can make the necessary correction.

12. Your Rights

We rely on the information provided by you to process orders and provide our services.

Subject to applicable laws and regulations, you may have the right to:

Request access to personal information held by NÉVE
Request correction of inaccurate or incomplete information
Withdraw consent where processing is based on consent
Request information about how your personal information is being used
Opt out of direct marketing communications
Raise concerns regarding the handling of your personal information

To exercise any applicable rights, please contact us using the contact details provided below.

13. Children's Privacy

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to NÉVE without appropriate consent, please contact us so that we can take reasonable steps to remove the information where appropriate.

14. Changes to This Privacy Policy

NÉVE may update this Privacy Policy from time to time to reflect changes to our services, website, technology or applicable requirements.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way NÉVE handles personal information, please contact us through our Contact Us page.

NÉVE
Handcrafted Burnt Cheesecake

Email: hello@nevedesserts.com
Phone: +60 12-3546 789